SVC Bank launches SVC Care, Facilitates deeper Customer connect and service

NewsPatrolling.com :SVC Bank (SVC Co-operative Bank Ltd.), formally known as The Shamrao Vithal Co-op. Bank Ltd, and one of India’s top three urban co-operative banks – is offering now the upgraded call centre SVC Care. ChairmanMr. Udaykumar Gurkar inaugurated the Call Centre in the presence of senior representatives of the SVC bank. Prominent Marathi actress Ms. Spruha Joshi who is also the bank’s customer since many years, was the Star Guest of the function. The upgradation is the part of SVC Bank’s strategy to deliver an exceptional banking experience to its customers. Customers can access information pertaining to their accounts and carry out other transactions through this facility. SVC Care will focus upon providing the Bank’s customer base with dedicated and personalised customer relationships.

The call centre will operate 24 hours, 7 days a week, including holidays, and will be accessible to customers of the Bank across India. The Call Centre facility is equipped with state-of-the-art CRM software for easy customer request processing, ACD, Dialler & Integration with Infoservice software for enabling real time blocking of net banking, debit card and mobile banking, integration with indigenously developed Genius Core Banking Software. SVC Care will have trained professionals referred to as SVC Soldiers on a mission to provide round the clock, quality customer care.

Mr. Udaykumar P. Gurkar, Chairman of SVC Bank said, “Our customers remain at the heart of our expanding business. Considering the growing level of sophistication of our customers, we recognize that we must continue to exceed their expectations and ensure that they are able to reach us anytime of the day. We want to be offering facilities, products and services which are relevant, with-the-times and most importantly are adding value to the customers’ life. SVC Care’s toll free helpline and round-the-clock personalised assistance is just the beginning of this endeavour towards enriching the customer’s experience.”

The upgradation of SVC Care is a reflection of the Bank’s commitment to achieve its vision of becoming the leading provider of innovative financial services, through continuous efforts to provide advanced banking services of the highest standards. 

Mr. Rakesh Singh, Head - Retail Banking , SVC Bank added, “The first phase of the Upgraded launch will focus on service requests, queries, feedback and complaints, as a part of Inbound facility coupled with customer engagement right  from the start of the relationship as part of the Outbound facility. SVC Bank customers can expect more personalised banking services in the near future with advanced features of Phone Banking aimed at transactional convenience to be unveiled in the forthcoming phases. We will also look at proactively reaching out to more and more have-nots, making them experience and benefit from SVC Bank’s legacy and expertise. This facility will be staged in manner that it builds in operational efficiency while delivering a best-in-class customer experience.”